The majority of orders are dispatched and delivered within 5 working days. Specialised products such as products sold by the pallet typically take 7 - 10 working days. If there are any delays outside of these standard lead times we will notify you as soon as possible.
Please Note We Do Not Ship To The Scottish Postcodes Starting With HS or ZE
Due to rising transport costs, we are currently unable to accept some orders under £200.00 excluding vat. Please email us at sales@i4lgroup.co.uk to check before ordering.
We strongly recommend not to book any tradesmen to carry out any work until after you have received your order in full in case any delays/discrepancies occur.
The vast majority of orders are delivered on 26 tonne lorries which are about the same size as a double-decker bus. Please contact us immediately on customerservice@i4lgroup.co.uk if you have any access concerns for this vehicle to avoid any possible delivery issues. If you have access concerns, we can accommodate deliveries on smaller vehicles in the majority of cases.
Please ensure there is a means of offloading your order on-site (unless otherwise agreed with Insulation4less). Always check your delivery is correct when it arrives before you unload and sign for your order. In the unlikely event that your delivery is not correct or damaged please notify us immediately by emailing returns@i4lgroup.co.uk and also mark any issues on the delivery slip.
Should you have any queries please do not hesitate to contact us on 0203 582 6399 or email customerservice@i4lgroup.co.uk. Our phone lines are open Monday - Friday from 8.30am to 5.00pm.
CHECKING DELIVERY TIMES
If you wish to check the delivery time of your order on the day of delivery please email customerservice@i4lgroup.co.uk and please provide your order number. One of our dispatch team will then provide you with an eta by email where possible. Please note this is just an eta only and is not an exact time, delays may occur from when an order leaves it's storage point to when it arrives to its delivery point. Insulation4less will try to be as accurate as possible with given eta's.
ORDER TRACKING
Check the progress on your order by emailing:customerservice@i4lgroup.co.uk Please note: Deliveries are made to the address supplied to us. If orders are returned to us by the carriage company we may make an additional delivery charge for re-dispatch. Tracking information will be provided where required. All goods shipped are local deliveries shipped from within the UK.
Delivery Locations
Most orders are dispatched using a local delivery service, for remote regions within mainland UK your order may be dispatched with a courier or haulage company. There may be an additional charge for this courier service but you will be notified before dispatch. We don’t deliver to Northern Ireland or The Republic of Ireland. Some areas of Scotland & Wales, The Isle of Man and Isle of Wight are not covered in our free delivery or standard lead time terms. If delivery is required to any of these areas please email us on sales@i4lgroup.co.uk before ordering to confirm lead times and delivery costs. We will do our very best to accommodate delivery to these locations.
Rated Excellent