Terms and Conditions
Insulation4less Ltd has made every effort to ensure the accuracy of the information contained in the site.
Insulation4less Ltd should not be regarded as an infallible guide to concerned products and services, nor does it constitute an offer or an undertaking or representation.
Insulation4less Ltd try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the terms and conditions, which take effect on the date when you first used the site.
Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logo, links, prices and icons and other materials (without limitation) are provided 'as is' and on an 'is available' basis without representation warranty or endorsement, expressed or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site will be uninterrupted or error free, or that the site and its servers are free from computer viruses or bugs.
In no event will Insulation4less Ltd be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.
Notwithstanding anything else in these Terms and Conditions, we will not be liable for claims relating to the functionality or availability of the site.
Orders placed with Insulation4less Ltd may only be cancelled within 2 hours of an order being placed. Any orders being cancelled after this allotted time maybe subject to a cancellation fee of 30% to the value of the order.
Orders placed are generally delivered within a time frame of 2 to 3 days but may take up to 5 working days or longer in some cases, any orders which take longer to deliver is generally due to goods needing to be ordered in specifically for the customer therefore a cancellation charge will apply as the goods have been paid for by Insulation4less in advance for the customer.
Cancellation of speciality items which generally have an extended lead time or gypsum bagged products but not always the case may not be allowed. In the unlikely event that any goods are damaged on arrival or there are any goods missing from your order please notify us immediately via email to firstname.lastname@example.org. Failure to do this may result in any damaged or missing items not being exchanged for replacements or missing items. If any goods have to be ordered in specifically for your order they will be non-returnable and non-refundable once ordered in and delivered to the closest distribution point and delivered to your address unless faulty. These materials generally consist of materials that have an extended lead time but not always the case. If you are unsure if your product is a non-returnable non-refundable item please email us on email@example.com where one of our sales team can advise on this.
Insulation4less Ltd will not accept any liability or damages for goods delivered late on a notified time.
Insulation4less Ltd makes every effort to ensure all orders arrive in a speedy fashion and cannot be held responsible for third parties errors or mishaps. Insulation4less Ltd has outlined and estimated time and cost of delivery in our terms and conditions and please note that this is an estimated time of delivery and cost only.
Insulation4less Ltd will in most cases also notify our customers after an order has been placed by email or telephone on an eta of delivery, again this is an eta only and should not be taken as an exact time of delivery as this time could change due to stock levels, delivery issues or by act of god.
In case of very rural or offshore locations Insulation4less may seek additional delivery charges before goods are dispatched. In some unusual cases your order maybe cancelled if delivery to an offshore location is not feasible. This will be notified to the customer and agreed before any charge is collected.
Insulation4less Ltd reserves the right to cancel an order at any point in time after an order is placed online or via one of our sales agents.
Fakro Notice -
The customer should never refuse a shipment. Even if the shipment seems like a total loss, the customer should accept the delivery after taking photo documentation and noting on the BOL the severity of the damage. All damaged shipments must be reported to Insulation4Less within 24 hours. In case the shipment is refused by the customer then Insulation4Less owns the product.
Assuming proper documentation is kept and submitted in a timely manner, the Insulation4Less will expedite the replacement of damaged or lost products at no cost to the customer and file the claim with the Carrier. The Fakro only works directly with the Insulation4Less and remains invisible to the customer. If the Customer decides to return their order, they must contact Insulation4Less and never Fakro. Insulation4Less will still have the right to deny a credit to the customer if return is 30 days past after the original ship date. Insulation4Less has the right to deny any refunds to customer if product is returned damaged, used or in any other condition that would make it not resalable to Insulation4Less.
If a customers return reasoning is due to any accidently or incorrectly ordered items (including but not limited to, buyers-remorse, didn’t need product anymore or change of mind), then Insulation4Less will not issue a return label and the Customer will have to return product at their own expense. FAKRO will only issue a return label for damaged or incorrectly shipped items on behalf of FAKRO.
If a Customer decides to return any FAKRO product and it is being returned at their own expense, he/she must schedule their own pick up by their carrier of choice. In the event the item comes to the FAKRO warehouse damaged, either Insulation4Less or the Customer will also have to file a claim with their used carrier on their behalf. FAKRO will provide all the information and documentation needed for filing a claim if needed. All returns are subject to a 15% restocking fee from the Original Retail Cost. If return(s) is/are approved the customer will be refunded their original cost of the product at which it was purchased. No refund will be given on return shipments unless product arrived damaged or incorrect to the customer. In any other event a product is returned to the Distributor warehouse a refund will only be issued if product is received by FAKRO in perfect condition, not damaged.
All customers must ensure a way of means of offloading on site for their order. Delivery drivers are not expected to offload onsite this is up to the customer to have this facility onsite. Any off loading done by a delivery driver is done so at their own discretion. Appropriate access must be available to site to allow our trucks deliver your order. If you have bad access please notify us by inserting a comment into the order comments box so Insulation4less can make the appropriate arrangements for delivery. Due to insurance guidelines drivers are insured to deliver to kerbside only.
Any orders that have failed to be delivered due to bad access or no way of means to offload onsite maybe subject to a new delivery charge.
Cooling off period
You are entitled to a cooling-off period of 7 working days, which begins on the day after you receive delivery of your order. During the cooling-off period, you may cancel your order for any reason. Upon cancellation, we will make the necessary arrangements to facilitate the return of the order and will reimburse you within 30 days.
While we are more than happy to help if you wish to return goods that are not faulted or damaged you will be responsible for any costs incurred in returning the goods.
Manufacturer price increases happen from time to time and in this case Insulation4less may have to pass this price increase cost onto the customer. Insulation4less cannot be held responsible for any price increases passed onto the customer after an order is placed online. All price increases will be notified to a customer before an order is dispatched and the customer has the right to cancel and request a full refund if they do not wish to proceed with their order.
Price increases do not happen very often however Insulation4less tries to minimise the impact of this price increase by updating our prices online as soon as is practical.
In some cases various locations may run low on specific stock before a price increase is due to be introduced and new stock will need to be ordered in for a specific order. If this happens it maybe the case that the stock being ordered in will not arrive until after a price increase has been introduced and therefore the order will be subject to the new price increase.
All rights including Copyright and database right, on the website and its content and images, are owned by Insulation4less Ltd, or otherwise used by Insulation4less as permitted by applicable law or the copyright holder. You may not copy, broadcast or transmit any images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from Insulation4less or the copyright holder.
You may not adapt, alter or create any of the material or information in the site or use it for any other purpose other than for personal non-commercial use. You agree to use this site only for lawful purposes. Any such use may constitute an infringement of the holders rights.
Insulation4less Ltd reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Insulation4less reserves the right to monitor submissions to the site and to edit and reject any submissions.
All names, images, logos identifying Insulation4less are proprietary marks of Insulation4less Ltd. All third party brand, product, service and company names contained on this site are the trademarks and trade names of their respective holders. Insulation4less does not give permission for their use by any person or company other than the holders. Any such use may constitute an infringement of the holders rights.
Insulation4less Ltd does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external sites that you visit by clicking through a link on this site is outside the control of Insulation4less and you visit entirely at your own risk.
I acknowledge that I have been informed by Insulation4less that personal information submitted by me for the purpose of this arrangement may be disclosed, used or processed to relevant third parties for purposes connected to this website.
I have been informed of my right to object to such use of my personal data and I do not so wish to object.