Returns and Cancellations

We're sorry you are looking to return your product!


To return a product please
follow the below steps:


1. Contact returns@i4lgroup.co.uk and give your order number, reason for returning your product and if you would like to return this yourself to the nearest depot or if you would like us to collect the items for you.

2. Carefully pack the items in protective bubble wrap, or similarly suitable packaging. Please do not use the product box as outer packaging and note that we will deduct the cost of any returned items damaged from any amount refunded to you.

3. The address of return will depend on what part of the UK the goods have been delivered to. This will be given to the customer once the customer informs Insulation4less of the returns and quotes the purchase order number.

When returning goods (except when goods are faulty or damaged), the customer will carry the cost of restocking the goods. The restocking charge will be calculated on a job by job basis. The customer will be subject to a collection charge where applicable. In the unlikely event that any goods are damaged on arrival please notify us immediately via email to returns@i4lgroup.co.uk and no later than 24 hours after the goods have been delivered. Failure to do this may result in the damaged goods not being exchanged for replacements.

Please note that, once opened and or used, products cannot be returned to us unless the product is faulty or damaged. Any item that has to be ordered in specifically from a manufacturer cannot be cancelled or returned once ordered in and delivered to the closest distribution point unless faulty or damaged. Any item that is delivered direct from a manufacturer cannot be returned unless faulty or damaged. For any item incorrectly ordered by a customer and delivered to site, the customer will cover the full cost of its delivery and return. If any item, that has been ordered in specifically from a manufacturer is refused on delivery, the customer will cover the full cost of this material unless damaged or faulty. To help us process an exchange, refund or credit note when returning goods, we would be grateful if you could supply details of your order number, name, date of order. If you wish for Insulation4Less to collect your returns, you may be charged a collection and restocking charge unless goods are damaged or faulty.

We highly recommend that items are returned via a Recorded Delivery service as we do not accept responsibility for items lost in the post.

 

Cancellations & Refunds

  • Legal Right to Cancel:
    • You can cancel your order within 14 days of receiving the merchandise.
    • Notify us in writing and return items in their original, unopened, and unused condition.
    • Contact us via email before returning any item as the return address may vary depending on items purchased.
  • Restocking Charge:
    • If the item has already been shipped from our warehouse, a collection fee may apply if you wish for Insulation4less Ltd to collect the goods from you and return them to the correct warehouse. This collection fee can vary depending on the customer proximity from our warehouse and products being returned.
  • Statutory Rights:
    • Your statutory rights are not affected by this policy.
  • Full Refunds:
    • Provided for goods that are incorrect, broken, damaged or returned by the customer to the warehouse the product shipped from in its original opened condition within 14 days.
  • Cancellation Fee:
    • If you cancel your order more than 2 hours after placing it, a cancellation fee may apply.
    • Orders are processed within 2 hours of being placed online or over the phone, and this fee is non-refundable due to our quick processing procedures.
  • Refund Processing Time:
    • Refunds are processed in batches based on the date and time of order cancellation or amendment.
    • Please allow up to 7 working days for your refund to be approved and processed.
    • It may take an additional 5 working days for the refund to appear on your statement.
  • Contact for Refund Issues:
    • If you do not see your refund on your statement within 5 working days after processing, contact returns@i4lgroup.co.uk
    • Some banks and credit card companies may take longer to process transactions, so this time frame ensures adequate processing time for most financial institutions.



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