Hassle Free Returns
***IMPORTANT PLEASE NOTE: Due to Covid-19 returns on certain products has been restricted unless damaged on delivery, incorrect or too many items have been delivered. At this point in time we cannot except returns on over ordered or incorrectly ordered items due to staff shortages.
Our promise to you
We are here to help and are committed to providing the best possible service to our customers. However, we recognise that sometimes things can go wrong. If you are not entirely satisfied with the service you have received, call us on 0203 582 6399.
We take all possible care to ensure that the goods are not defective in any way prior to being dispatched. We acknowledge however that there may be rare occasions when supplied product may be defective. Manufacturer’s warranties cover defective goods against faulty materials or workmanship only. General wear and tear, damage due to incorrect or inappropriate fitting, inappropriate use or operation that is outside the manufacturer’s instructions and/or guidelines are not covered.
We will replace any defective goods covered by manufacturer’s warranty providing they are returned to us within 14 days of purchase. If a defective item which is not covered by statutory warranty is returned to us after 14 days since the date of purchase, consumers should also be aware that they may only be entitled to a partial refund if the fault develops after the consumer has enjoyed some use of the item. We can only accept returns of items that have been opened if they are defective.
Incorrect Items Received
In the event that products received were supplied by us in error, we do sincerely apologies and we will accept the return of such items only if they are unopened and in their original condition. If such an item(s) is returned, you will have the choice of requesting an exchange for the correct item originally paid for or for a full refund of the price you paid for the incorrect item.
Orders can be cancelled without penalty provided the order has not yet been processed. Any orders cancelled outside of the first 2 hours of being placed may be be subject to a cancellation fee of £30 plus vat. All orders are processed within this time frame once placed online or over the phone and this is a non refundable fee due to procedures in place to process your order in a speedy manner. Once the order has been shipped, the refund policy below should be followed to obtain a refund on your order. To cancel an order please call 0203 582 6399.
Returns for refund will only be accepted within 14 days of purchase. A restocking fee of 30% of the purchase price will be deducted. Returned items must be unopened and in original condition and include all the original packaging. To return an item In the case of a defective product, please call us on 0203 582 6399 to arrange collection from you. Please provide a full description of the fault and return the defective item together with its original packaging, with all documentation, licenses, manuals and accessories. In the case that you wish to exchange an item, we recommend that you use a recorded-delivery service. Package the item securely and forward the product/s to:
We can offer an exchange of products which have been purchased by you in error provided that the goods are unopened, unused and in its original condition and packaging. All items must be received by Insulation4Less within 14 days of purchase. All costs, associated with the return of the item to us, is the responsibility of the customer. A further shipping charge will be applied for the delivery of the new product.